Below you will find answers to the most frequently asked questions from our guests. If your question is not listed here, please complete the contact form. We will answer your question as soon as possible.
You are welcome to enter the accommodation from 3 p.m. on the day of arrival. If you arrive earlier, you can sign up and use a free cup of coffee or tea at 15:00 at the restaurant.
You will find a coffee machine (filter) in every home at Villapark de Weerribben.
It is possible to book several houses next to each other. You can indicate this in the online booking process, or inquire with one of our employees. We do, however, charge preference costs for this.
No. Bed linen is part of the mandatory costs. You are required to pay € 8.25 per person in bed linen. Unfortunately no exceptions are made.
A pet is allowed in some accommodations. You must specify your pet when booking (maximum 2 pets per home).
You are required to pay a deposit of € 65 per home (€ 115, - 12 person home and € 250, - 16 and 24 person home). If you leave the house clean and without defects, you will receive the deposit refunded to your account within 14 days.
In general you can book a weekend (Friday to Monday), midweek (Monday to Friday) and week (Monday to Monday or Friday to Friday). Adjusted dates possible in consultation.
The rent includes the rent of the accommodation, reservation costs and final cleaning. You also have to pay: bed linen, tourist tax and deposit. When you book through the online booking module, this is automatically processed. For more information you can contact an employee.
There are no cots available in the houses. You can reserve this with us for € 2 per day. You can also reserve a high chair, playpen, bath and stair gate.
No. Towels are not included in the price. You can book a towel package for € 5 per package (a package consists of a large and small towel).
Yes, it is possible to book a certain property. You can choose a home at a special location (at the lake) or a specific home number. You pay preferential costs, so that we reserve the property for you.
On the indicated departure day you must check out before 10 a.m. No exceptions are made here.
When you go fishing at the holiday park, you can do this without a fishing license. When you go fishing outside the holiday park, you need to buy a fishing license. For more information, visit the website.
If you indicate in advance that you will arrive later, we will put the key ready for you. We can make these agreements with you by telephone.
Free WiFi is available in your holiday home. You will receive the WiFi code when you check in. You can use WiFi with multiple devices. No WiFi is available in public areas.
Upon arrival you will receive a departure envelope. You must complete the envelope. You must also put the key in the envelope. You can then leave the envelope in the letterbox at the reception. If there is no damage or defects to the property, your deposit will be refunded within 14 days.
You can park your car at the residence. The houses have 2 private parking places. If you come with more than one car, you can park it in the public parking lot by the pool or at the reception.
You can reach us 24 hours a day on the telephone number: 0561-451414.
Yes, if your visit stays overnight, you must report this. The guests then pay bed linen and tourist tax.
If you have not received the full deposit back, your property is not left in the correct condition. Consider the activities listed on the departure envelope. It is also possible that a defect has been detected.